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RibiRewardsRewards infrastructure for Africa
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Delivery & Fulfilment

Issued is not enough.
Get it delivered.

Coordinate digital delivery, recipient communication and physical fulfilment through the same programme infrastructure — with real-time visibility from issuance to redemption.

Talk to sales See how it works
Real-time tracking
Multi-channel delivery
Fewer support issues
RibiRewardsOverviewCampaignsDeliveriesRecipientsFulfilmentReportsSettings
Campaign deliveries1 Sept 2024 – 30 Sept 2024
12,480Total issued
11,982Delivered · 96.0%
412In progress · 3.3%
86Failed · 0.7%
Amina YusufAirtime (KES 500)WhatsAppDelivered12 Sep
Daniel OkoroM-Pesa (KES 1,000)SMSDelivered12 Sep
Grace MensahRetail voucherEmailDelivered11 Sep
Khalid AliPhysical itemCourierOut for delivery11 Sep
Thandi NdlovuGift card (ZAR 500)WhatsAppDelivered10 Sep
RibiRewards ✓
Hi Amina,
Your reward is on its way! 🎁
AirtimeKES 500
From issuance
to real impact.
Across Africa.
PROGRAMMES LIVE WITH
Heineken BeveragesGEP WorldwidePernod RicardCoca-ColaNetflixBBCShellShopriteGolden Penny
AND ACROSS
FMCGBanks & FintechResearchInsurance
The Fulfilment Journey

Know what happened after the reward was issued.

Track every step, for every recipient, across every channel.

1. Reward issued

A reward is created for an eligible recipient.

2. Routed

Delivered via the best channel (WhatsApp, SMS, email, POS or courier).

3. Recipient notified

Recipient receives a branded message with instructions.

4. Fulfilled

Digital or physical reward delivered via our partners.

5. Confirmed

Redemption confirmed and recorded for reporting.

Multi-channel fulfilment

Meet recipients where they are.

Deliver rewards digitally or physically, using the channel that works best for your audience.

Explore delivery options
💬WhatsApp
  • Rich, branded messages
  • Deep links to rewards
  • High engagement
WhatsApp delivery preview
📱SMS
  • Works on any phone
  • Low-data access
  • Wide reach
SMS delivery preview
🌐Email / Web
  • Branded experience
  • Detailed instructions
  • Ideal for complex rewards
Email / Web delivery preview
📦Physical fulfilment
  • Tangible rewards & kits
  • National & regional partners
  • Real-time tracking
Physical fulfilment delivery preview
Built for reliability

Smooth delivery.
Fewer drop-offs.

Intelligent channel routing
Automatic fallbacks (e.g. SMS → USSD)
Branded, localised messages (EN, FR, PT + more)
Real-time delivery and redemption tracking
Proactive failure handling and retries
See reliability features
Africa delivery coverage map
🇳🇬Nigeria98.7% delivered
🇬🇭Ghana98.1% delivered
🇰🇪Kenya99.0% delivered
🇿🇦South Africa99.4% delivered
Live delivery status
Reward issued12 Sep 2024, 10:21
Message sent (WhatsApp)12 Sep 2024, 10:22
Recipient opened12 Sep 2024, 10:34
Reward redeemed12 Sep 2024, 10:26
99.2%Delivery success rate
< 2 minAverage delivery time
50M+Rewards delivered
30+African markets
Fulfilment Partners

Trusted delivery partners.

Work with leading digital and physical fulfilment partners across Africa.

MTN
Airtel
M-Pesa
Jumia
DHL
READY TO BUILD?

Turn issued rewards into real outcomes.

Tell us what you want to achieve. We’ll help you design the right programme and infrastructure.

Talk to sales Explore platform
RibiRewards

Rewards infrastructure for Africa.

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